As of today, Betsafe.com has its own “Customer Service Charter”. This is a first in the industry and sets a totally fresh unique selling point for the Brand as well as a new benchmark for the industry.
The Charter guarantees a very high standard of customer service levels assuring a reply within 60 minutes for email and an extraordinary 60 seconds for chat!
This guarantee currently applies to Nordic customers who have made a deposit.
With this feature, Service will become a clear differentiator for Betsafe amongst its competitors, enabling the Brand to appear more attractive. We are looking to delight our customers with excellent service that makes us stand out.
The affiliate and social media team are already spreading the word so you will hear more about this soon.