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1 Comment on What Steve Jobs Learned From The Ritz-Carlton

  1. Janne Peräkylä // September 9, 2014 at 6:06 pm //

    Yeah, all true. Of course have to really adopt to online-customer service. Spice message up by bringing social telling powerfully to customer service. Dialoque was in Ritz-Carlton video the thing. Now it is called social telling. Short or long, written or oral but needs to be done. I believe if you create dialogue or social telling it is the one that makes customer come back. And that is the thing. Coming back.

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