Customer Insights Consultant & Speaker
As Founder and Director of Luke Todd & Co., Luke works with a range of companies to support them transforming their customer service provision.
Luke has over twenty years experience working in call centres and customer service. Working with companies like B&Q, The Digital Property Group, eBay classifieds site Gumtree UK, Norwich Union and more.
Whether it’s outsourcing/offshoring, restructuring, customer churn and bottom line management his breadth and depth of experience gives him the expertise necessary for any business to revolutionise it’s customer service offer.
He has extensive experience with new technologies within the customer service environment. His understanding of the omni-channel experience is unparalleled and his ability to design the architecture and roll out new and upscaled call centres provides great insights.