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Martin Dowson

Certified Customer Experience Professional & Non-Exec, TEDx speaker at TEDxOmagh

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Commercially focussed senior Certified Customer Experience Professional (CCXP) who has worked across a range of industries and challenges. Strong focus on creating customer centred organisations and passionate belief in the profitability of meaningful customer experiences.

I believe that putting the customer at the heart of your organisation will deliver both immediate improvements and sustainable long-term benefits. I have seen throughout my career that you can not silo CX work into one ‘creative corner’ of your company or think of it as a bolt on to the latest new project your are delivering.

My experience combines a strong background in User Centred Design methodologies with organisational design and capability building experience.